Outages & Special Messages
MSUD WATER IS OPERATING UNDER NORMAL AND SAFE STATUS. YOUR WATER IS SAFE TO DRINK AND WE ARE NOT UNDER A BOIL WATER NOTICE. IF CONDITIONS CHANGE, YOU WILL BE NOTIFIED BY AN OFFICIAL MSUD COMMUNICATION METHOD.
Due to the current severe weather, MSUD is operating on emergency services only. MSUD will not proactively cut off your water meter for a freeze; instead, we urge you to protect your own pipes and use your private, home-side shut-off valve. If you cannot turn off your water, you may call MSUD to issue a work order. MSUD cannot guarantee when that will be fulfilled because our crews are prioritizing dangerous and active emergencies. ![]()
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Some tips to help you protect your property.![]()
1. Drip Faucets: Let faucets drip (a steady, small stream).![]()
2. Open Cabinets: Open kitchen and bathroom cabinet doors to allow warm air to circulate around plumbing.![]()
3. Heat: Keep your thermostat set to at least 55°F.![]()
4. Disconnect: Remove garden hoses and cover outdoor faucets. ![]()
5. Close vents to crawl spaces to protect pipes and cover outdoor spigots
Due to extreme weather and dangerous road conditions, MSUD is unable to address non-emergency issues.![]()
MSUD offices are closed to the public but our customer service reps are able to assist remotely.
There they go, leaving me behind! Thank you for the memories, the friendship, and your legacy. Wishing you both joy, rest, and new adventures in this next chapter — you’ve more than earned it. 💙
