Update- 6:30 a.m. Water is being restored at this time to the Hillcrest Avenue main break affected area. Run your cold water to clear if necessary. ... See MoreSee Less
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11/12/22 3:30 p.m. Hillcrest Drive, Madison- MSUD has a broken water main on Hillcrest Drive at Yowell Avenue. Crews are on-site to begin repair to the main. This break will affect water pressure in the area until the repair is complete. ... See MoreSee Less
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To honor the men and women who sacrifice so much to allow us to live, learn and thrive in our great country, Madison Suburban District office will be closed in observance of Veterans Day on Friday, November 11, 2022. Our gratitude is endless and it’s a privilege to honor you. ... See MoreSee Less
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Customer service reps never get the credit they deserve. They’re the first voice a customer hears when help is needed, when an account needs setting up, or when a concern needs resolution. The rep is often tasked with knowing a dizzying amount of information, listening with emotional intelligence, and acting on the customer’s behalf. Case in point, our own Mike Head."Empathy is vital because it helps you relate to the customer and whatever issue he or she is experiencing. One of the keys is to listen to the customer’s tone and voice inflection. Then I respond in a helpful manner that doesn’t sound robotic or like I’m using a script.” “I maintain a positive, empathetic, and professional attitude toward customers at all times. My role also involves responding promptly to customer inquiries through various channels and acknowledging and resolving customer complaints."This isn’t Mike’s first rodeo. Prior to his time at CUD, Mike worked in tech support for Verizon and T-Mobile. Being the customer-facing voice of the company means first knowing your product.“It’s easy to assume that customers mostly call in because they are upset. But that’s not really the case. Most are general questions and answers. If people are upset, it’s not personal. It’s normally an issue that can be addressed or acknowledged and explained.” As for Mike’s life away from the office, he sounds like the music-loving Titans fan you’d want as a next-door neighbor. "I’ve lived in the area all my life, and I moved from Nashville to Murfreesboro about 22 years ago with my wife and kids. I love the parks around here and the family-owned restaurants with great food."“I played saxophone in middle school, high school, and college at Tennessee State University. But really, saxophone chose me in Junior High School. Then I discovered that I enjoyed learning to read music. I’m a bit rusty now, but my favorite song to perform was "A Night in Tunisia" by Dizzy Gillespie, featuring Charlie Parker.""I’m also a huge Titans fan. My favorite player was Chris Johnson. My favorite game is still the Titans' first Super Bowl -- even though they lost. Usually on Sundays after church, I'm upstairs watching football and – according to my wife – being extremely loud." ... See MoreSee Less
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